A huge part of our lives are spent at work, which is why we’re striving to build a team and company that we can all be proud of.
Working with us
Thanks for taking a look at what it might be like to work with us.
We are always on the lookout for promising people to join our team as we continue to grow. Even if you don’t think one of our current roles is quite right for you, we are still interested in hearing from people with directly applicable or transferable skills.
Specialist, expert generalist or just think you can make a difference? Get in touch with us at [email protected] to find out more.
Why Vanti
At Vanti, we place huge importance on the health and wellbeing of our staff and we are constantly on the lookout for new ways in which we can support and reward the team.
We’re pioneering brand new ways of working at the intersection of user experience, technology, property and construction. We’re a B Corp Certified, values-driven business that places a huge emphasis on the wellbeing of our team.
The shift towards flexible working has put a greater spotlight on the need for a healthy work-life balance and with this in mind, we have an agile approach to working in place, and robust policies and tooling to back it up.
Our team has the flexibility to work in a way which suits them, be it working from home or starting a little earlier or later to meet the unique demands of their own life.
The success of the policy has also meant that we’ve welcomed colleagues from beyond our physical bases, with team members in Brighton, Sheffield, Leeds and even further afield.
We’re huge believers in sharing in our success and offer an excellent employee pension and share scheme to all team members.
As a crucial member of Vanti’s Service team, you will play a pivotal role in shaping our clients’ ongoing experience with the cutting-edge technology we deliver. Operating from our Bonhill office in London and directly on client sites, you will play a central role in swiftly addressing a diverse range of technical issues. The impact of your actions will be felt not only in resolving immediate challenges but in proactively managing and enhancing our clients’ infrastructures with exceptional service.
In this role, your ability to rapidly adapt to our clients’ existing infrastructures and embrace new technologies is key. You will navigate and resolve complex issues, demonstrating resilience in the face of occasional challenges that require patience and strategic problem-solving. The dynamic environment of our Service team means you’ll often encounter new challenges, which will require someone who is adept at reassessing task priorities and making informed decisions on the go.
Recognising that the technology we implement forms the backbone of our clients’ day-to-day operations, your impact extends beyond immediate issue resolution. Your organisational efficiency will be crucial in handling first-line support, routine tasks such as health checks, equipment monitoring, patching, and raising RMAs. Based in Bonhill, your contributions will not only address technical hurdles but also actively contribute to the seamless functioning and satisfaction of our clients, reinforcing Vanti’s commitment to delivering unparalleled white-glove service.
There is enormous potential for growth in this role, expanding into the broader range of technologies that Vanti supports, such as support for buildings and spaces, beyond AV.
Answering calls and logging tickets where appropriate
Taking, resolving, and closing tickets to the requester’s satisfaction
Carrying out site visits to remedy issues that can’t be resolved remotely
Assisting team members with their tickets when required
Creating and updating documentation.
Documenting resolutions to support tickets
Ensuring ticket accuracy, including complete and detailed logs of all activities, time spent, materials used, and actions taken.
Raising cases with manufactures and following up on open cases.
Sharing knowledge with the Service Department and wider business
Service Reviews – Technical
Attending Service Reviews as and when required to answer technical queries and provide the client with potential ways we can optimise their technical setup
Client Experience
Providing an exceptional level of service across all client interactions
Maintaining an overview of all tickets you’re responsible for, ensuring clients are frequently updated regarding the resolution of their issue and keeping on top of progress where matters have been escalated to other departments within Vanti
Escalating any incidents where clients are unhappy with how their ticket is being handled
Ensuring tickets are responded to quickly and within client SLAs
Daily Checks
When required, carrying out Service’s daily checks to ensure client and internal systems are operational
Resolving (or delegating the resolution of) any failed checks
Daily checks of assigned tickets.
Daily checks or any sites under remote monitoring and support.
Onsite Engagement
Raising RMA’s while onsite if equipment is deemed faulty.
Carrying out Health checks
Conducting site inductions and adhering to Health & Safety assessments onsite, complying fully with client-specific site regulations.
Liaising proactively with onsite facilities management and IT teams to ensure coordination and minimal disruption
Documentation and Reporting
Completing accurate site reports post-visits, outlining actions, recommendations, and required follow-up clearly
Travel & Logistics
Collaborating closely with the Service Desk to confirm logistics and travel information for visits outside the UK.
Experience with conference room technologies such as Crestron, Extron, AMX, Biamp, and BSS Soundweb
Experience with video and audio processing technologies
Building-related technology experience, including access control, CCTV, BMS, and lighting.
Proficiency in IT network fundamentals, including network troubleshooting, IP addressing, VLAN awareness, and cable testing.
Competent in firmware updates and basic diagnostics for networked AV components.
Ability to read schematics
Behavioural competencies
Effective communication of technical information to both technical and non-technical stakeholders
Ability to translate client requirements into technical solutions
Strong customer service skills
Building and maintaining client relationships
Adaptable to diverse technology setups
Creative problem-solving skills to address unique challenges
Demonstrated sense of ownership and responsibility for tasks
Ability to work cross-functionally and take initiative
Willingness to share insights and knowledge within the team
Willingness and ability to travel as required by client engagements
Maintain calmness and professionalism in all client-facing interactions.
Proven composure and professionalism under pressure, especially in managing challenging client interactions.
Able to work independently and make informed, proactive decisions onsite aligned with company processes.
Additional Requirements
Willing to undertake security clearance checks as required.
Full UK driving licence
Able to travel as required (including national and international)
To carry out safe, high quality electrical and mechanical installation, inspection, testing, and maintenance work across Vanti’s technology projects, and to lead and supervise a team of install engineers and electricians delivering that work. This role is weighted towards stage and performance technology projects, where electrical work is most extensive, but you will also support delivery across Vanti’s other technology disciplines as needed. As the lead on site, you’ll be responsible for delivering fully compliant installations, the quality and safety of your own work and the work of your team, for supervising junior and apprentice electricians, and for making sure the site runs safely, efficiently, and to programme.
Clear scope of work for each project, including drawings, wiring schedules, and method statements from the design/project team
Information necessary to prepare risk assessments and method statements (RAMS) for each site and task
Access to the right tools, calibrated test equipment and PPE.
Toolbox talks and site inductions before starting work
Support and technical guidance from senior engineers when facing something new or complex
Timely information on project programme and any changes to scope
Specialist manufacturer training on stage and performance technology systems
Accurate site survey information from Project Managers ahead of works starting, flagging any site conditions or issues that may affect the original job specification
A clear scope of supervisory authority, and an escalation route for people, resourcing, or performance issues
Site H&S meeting schedule and agenda, and visibility of relevant site-wide H&S actions
Programme and resourcing information to plan and allocate the team’s work effectively
Supervise and allocate daily work for install engineers, electricians, and apprentices on site
Check and sign off the compliance, quality and safety of work completed by the team
Coach and develop less experienced electricians, including apprentices
Plan resourcing and task allocation against the programme
Escalate people, resourcing, or performance issues to the Site/Delivery Manager
Electrical Installation
Install containment, cabling, distribution equipment, wiring accessories and fixed equipment for stage, performance, and other technology systems in line with drawings and specifications
Terminate and test cables to the correct standard
Work safely with live and dead electrical systems, following correct safe isolation procedures
Inspection and testing
Carry out initial verification and Electrical Installation Condition Report (EICR) inspection and testing in line with BS 7671
Complete and issue accurate test certificates and records
Identify, report and correctly code any defects or non-compliances found
Planned preventative maintenance
Carry out scheduled PPM visits across client sites
Check, service, and report on the condition of installed systems, including in-service inspection and testing of electrical equipment (fixed and portable)
Escalate any faults or risks found during maintenance visits
Mechanical installation and inspection
Install mechanical elements of stage and performance systems, including rigging, hoists, structural fixings, and associated hardware
Report any wear, damage, or safety concerns
Cross-discipline support
Support installation and maintenance work across Vanti’s other technology disciplines (Audio Visual (AV), Operational Technology (OT), IT infrastructure, Master Systems Integration (MSI)) as required
Work alongside other engineers and trades to deliver a coordinated installation
Health and safety
Take a lead role in H&S culture and standards on site, not just personal compliance
Deliver toolbox talks and site H&S briefings to the team
Attend site-based H&S meetings and cascade relevant actions to the team
Lead on production of RAMS for the team’s work, not just contribute to them
Use and maintain PPE and tools correctly, and check the team is doing the same
Report and investigate accidents, near misses, and hazards promptly
Documentation
Complete accurate paperwork, certificates, and handover documentation for every job
Keep records up to date using Vanti’s systems and templates
Safe working with live and dead electrical systems, including safe isolation procedures – essential
Understanding of circumstances when live working may be undertaken, and additional precautions and safety measures required – essential
Installing containment, cabling, and terminations to specification and current wiring regulations (BS 7671) – essential
Carrying out inspection and testing (initial verification and periodic) and completing accurate test certificates – essential
Delivering planned preventative maintenance, including fault-finding and condition reporting – essential
In service inspection and testing of electrical equipment to latest IET code of practice – essential
Reading and working from technical drawings, wiring schedules, and method statements – essential
Proven experience working at height, including safe use of access equipment such as MEWPs, scaffold towers, and ladders, and carrying out installation work at height – essential
Soldering and terminating connectors and cabling to a high standard, including audio, data, and multicore connectors – essential
Comfortable using hand tools, power tools, and calibrated test equipment – essential
Working knowledge of AV, OT, IT infrastructure, or MSI installation – desirable
Installing mechanical elements of stage and performance systems, including rigging, hoists, and structural fixings in accordance with manufacturers’ requirements – desirable
Behavioural competencies
Takes a safety-first approach and follows RAMS and site rules without being asked – essential
Reliable and punctual, with a strong sense of accountability for their own work – essential
Works well as part of a site team, coordinating with other trades and engineers – essential
Methodical and detail-focused, particularly when testing, certifying, or documenting work – essential
Comfortable raising issues, snags, or safety concerns proactively – essential
Willing and able to learn new systems and disciplines outside their core electrical skillset – highly desirable
Adaptable to changing site conditions, programmes, and priorities – essential
Takes pride in the quality and finish of their work – essential
Flexible approach to working hours to meet site and project needs – essential
Inspection and Testing qualification (e.g. C&G 2391), or working towards – essential
Above generally to meet the requirements of the Electrotechnical Assessment Scheme (EAS) to act as a Qualifying Supervisor
Full UK driving licence – essential
ECS card – essential
PASMA – desirable
IPAF – desirable
SSSTS – desirable
UKATA Asbestos Awareness – desirable
This role exists to build strong external relationships, win new business, and bring the right people together to move opportunities through Vanti’s .
You’ll hit the ground running. Your first focus is quick-win activity, especially commercial fit-outs, where you can book opportunities and close deals fast. Alongside this, you’ll build a wider pipeline across all of Vanti’s technology disciplines, using tender responses, demos, workshops and thought leadership to create and convert opportunities in line with Vanti’s strategy.
This is a senior role for someone who can operate independently from day one. There’s no direct leadership responsibility at the outset, but strong performance opens a path to leading the business development function.
Success in the first 6–12 months means booked new business that shows real progress against Vanti’s commercial strategy and budget forecast, alongside a healthy, well-qualified pipeline for the future.
Vanti’s Commercial Strategy and buyer personas to guide focus sectors, propositions, and target organisations.
A working understanding of Vanti’s technology disciplines, enough to speak credibly about capability without acting as the engineer
Ongoing guidance from Commercial leadership on the evolving definitions and use of “gifts” and “products for prospects”, recognising that language and offers will continue to develop over time.
Ongoing support from Solutions Architects for early discovery, technical credibility, and key client meetings.
Marketing collateral including case studies, slide decks, capability statements, and playbooks provided by the Marketing team.
Access to and training on our ERP / CRM and any other agreed business development tools.
Travel and events budget to attend industry events, client meetings, and partner sessions.
Support from the wider sales team on bid and tender writing
Prioritise and book commercial fit-out opportunities from day one
Move fast on qualified opportunities to build early momentum
Market focus and planning
Focus time and effort on priority sectors, geographies, buyer personas, and accounts based on the Commercial Strategy.
Maintain and review target account lists and outreach plans to ensure activity is directed where Vanti can add most value.
Prospecting and outreach
Identify and research new organisations and contacts within target markets.
Engage with and support outbound calls, emails, LinkedIn and other outreach to secure introductory meetings, working closely with the Marketing team.
Relationship building and stakeholder mapping
Build and maintain strong relationships with both new and existing contacts.
Ensure Vanti is connected to multiple stakeholders in each target account, not just one individual.
Keep simple, clear stakeholder maps up to date.
Gifts and “products for prospects” orchestration
Arrange and coordinate “gifts” such as tender responses, product demos, CPD sessions, initial workshops, and thought leadership activities.
Arrange and support “products for prospects” such as paid workshops and proof-of-value deployments.
Internal specialists as needed to ensure quality and credibility.
As experience and visibility increases, definition of market-unique or highly differentiated offerings that help Vanti stand out as a partner to engage with as opposed to ‘someone to buy from’
Qualification and internal handover
Qualify opportunities using Vanti’s agreed criteria (for example budget, authority, need, timeline, and fit).
Bring in and brief the correct internal stakeholders (Solutions Architects, Account Managers, Project Management, and others) at the right time to progress opportunities.
Surrounding the deal
Build relationships and gather intelligence ahead of formal bids and tenders, so Vanti goes in from the strongest possible position.
Work with the wider sales team to shape and strengthen bid and tender submissions.
Pipeline management and reporting
Keep CRM/ERP data accurate and current for all contacts, organisations, activities, and opportunities.
Report on pipeline, activity, and performance against targets clearly and on time.
Industry presence and events
Represent Vanti professionally at industry events, conferences, and networking sessions.
Look for opportunities for Vanti to speak or present.
Follow up promptly on all contacts and leads generated through events.
A strong track record in B2B business development or sales in a complex, multi-stakeholder environment.
An established network and reputation within the property, construction, or workplace technology sector, with the credibility to open doors quickly.
Experience working with an enterprise client base.
Ability to quickly learn and clearly explain Vanti’s services and technology disciplines at a high level.
Confident use of CRM and sales tools, including pipeline management, forecasting, and activity logging.
Ability to structure and lead introductory meetings, CPD sessions, and workshops with clients and partners.
Desirable
Experience of SaaS sales across enterprise clients and portfolios.
Technology discipline experience across MSI, audio-visual, IT, operational, stage and performance technologies, analytics, or managed services.
Understanding of the construction and fit-out project lifecycle, and how technology and integration fit within it.
Bid writing experience, drawing on support from the wider sales team where needed.
Knowledge of sales qualification frameworks such as MEDDIC.
Behavioural competencies
Essential
Genuinely excited by a wide range of technologies, from software to smart buildings.
Listens actively and asks meaningful, probing questions to surface requirements, challenges, and opportunities.
Builds trust quickly and maintains long-term, value-led relationships with clients and partners.
Comfortable moving at pace: able to prioritise quick wins without losing sight of longer-term pipeline building.
Organised and reliable, with consistent follow-up and effective management of time and priorities.
Resilient and comfortable with ambiguity, changing priorities, and the ups and downs of business development.
Works well with technical, delivery, commercial, and marketing colleagues to create joined-up client experiences.
Represents Vanti’s values by selling on best value and long-term outcomes, not by pushing technology for its own sake.
Willing and able to travel to client sites, industry events, and partner meetings as needed.
Shows the drive and independence to build the case for leading the business development function over time.
Contributes to and champions a positive, supportive team culture.
Enjoys networking, industry events, and meeting new people, and brings energy and positivity to external interactions.
Desirable
Naturally curious about buildings, people, and how spaces are used.
Qualifications
No specific qualifications required.
You are the steward of long-term client relationships at Vanti. Your role is to embed early taking the role of customer success within projects, remain involved through handover, and stay actively engaged throughout the client lifecycle. You’ll ensure that every account you manage continues to derive value from their investment in Vanti’s technology and services. You manage a defined portfolio of accounts, as outlined in your portfolio plan, with a primary focus on retention and growth, not by selling to clients, but by understanding their evolving needs, connecting them with the right people across Vanti, and positioning our service as a genuine long-term partnership. You act as the client’s advocate internally and Vanti’s face externally. Success at six to twelve months includes: a retained and expanding portfolio, renewals completed well before deadlines, high client satisfaction, and smooth, frictionless handovers from project delivery into ongoing service.
Working knowledge of Q360 for pipeline, account, and opportunity management
Confident use of Roam for real-time collaboration and internal communication
Proficiency in Microsoft Teams and the wider Microsoft 365 suite
Understanding of Vanti’s service model, Service & Support function, and MSI positioning
Familiarity with Vanti’s technology disciplines and the types of buildings and clients we work with
Ability to read and interpret service performance data, PMV reports, and ticket trends
Desirable
Experience with smart building technology, AV, BMS, IT infrastructure, or related disciplines
Knowledge of RIBA project stages and how they relate to technology delivery
Familiarity with MSA structures and service contract frameworks
Behavioural competencies
Essential
Builds genuine, lasting client relationships — focusing on success in relationships, not just results
Communicates clearly and confidently with stakeholders at all levels, adapting style to suit technical and non-technical audiences
Proactive and organised — manages multiple accounts and engagement cadences without dropping the ball
Strong commercial awareness — understands retention, renewal, and expansion as business-critical outcomes
Acts as a connector — Uses knowledge and expertise to understand when to bring others in, and make sure the right people are connected at the right time
Honest and accountable — raises risks early and owns outcomes
Curious and improvement-minded — looks for ways to drive value, not just maintain the status quo
Collaborative — works openly across Sales, Service & Support, Delivery, and Solutions Architecture
Desirable
Experience working in a cross-functional, fast-paced professional services environment
Comfortable working with data and using insight to shape conversations and recommendations
Qualifications
Relevant experience in account management, client success, or a relationship-focused commercial role — typically three or more years in a technology-oriented environment
As a company that’s growing and evolving quickly , we’re doing a lot of on-the-job learning, and we want to be completely transparent and upfront about the challenges we’re currently facing.
The process
Going for a new job can be daunting, so we want to make our application and selection processes as clear as possible. We want you to be confident it’s the right decision and we have the right support in place to make your move a success.
Our promise
We won’t waste your time, we’ll be completely transparent throughout the process and provide direct feedback at every stage. We’ll answer any questions openly and honestly.
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